Refund policy

Our 30-Day Return Policy

We want you to feel confident about your ZeroWheel purchase. If it isn’t right for you, contact support@zerowheel.com within 30 calendar days of delivery to request a no-questions-asked return.

This policy applies to ZeroWheel devices, kits, and accessories purchased directly from zerowheel.com in the United States. For purchases from another retailer, contact that retailer about its return policy. This does not affect any applicable ZeroWheel warranty coverage.

How to Start a Return

  1. Email support@zerowheel.com with your name, order number, and the items you wish to return.

  2. Our team will provide return instructions and a prepaid return shipping label. Return shipping costs are your responsibility and will be deducted from your refund. We will confirm the cost before issuing the label.

  3. Please ship your return within 14 calendar days of receiving the label. You must request your return within the 30-day return period, but your shipment does not need to arrive within that period. Do not send products back without first contacting our support team.

Preparing Your Return

Please return the items you purchased, including the accessories and components supplied with them. For a full kit return, include all items in the kit.

Use the original packaging when available. If packaging or components are missing, contact us before shipping so we can explain your options. Pack everything securely and retain your shipment tracking information.

Opening and trying the product during the return period does not make it ineligible. If items are missing or there is damage beyond ordinary trial use, we will explain any proposed refund adjustment before proceeding.

Refunds and Shipping Charges

Once we receive and inspect your return, we will notify you by email and process your eligible refund within 10 business days of receipt. Refunds are issued to the original payment method.

Your refund will include the purchase price paid for the returned items and applicable refundable sales tax, less return shipping costs. Original shipping charges are non-refundable. No restocking fee applies to eligible 30-day returns.

Different shipping terms apply to incorrect, damaged, or defective orders and covered warranty claims. Please contact support@zerowheel.com for assistance. Shipping for covered warranty returns is provided at ZeroWheel’s expense under the Limited Warranty.

Damaged, Incorrect, or Defective Products

If your order arrives damaged, incorrect, or appears defective, contact support@zerowheel.com promptly with your order number and a description of the issue. Photos may help us assess the problem. Stop using a product that appears unsafe or defective, and wait for our return or shipping instructions.

After 30 Days

The 30-day satisfaction return period is separate from the ZeroWheel Limited Warranty.

If a problem develops after that period, contact our support team. Covered defects may qualify for warranty service.

For other requests outside the 30-day period, contact us to discuss your situation.

Nothing in this policy limits rights you may have under applicable law.